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When an individual or a family fails to maintain basic living, solve problems, or needs help for further development, social services thereby come into play provide assistance.

People with special needs are target groups of DOSW services: children, youths, senior citizens, the physically or mentally disabled, people with psychological/social/ behavioral dysfunctions, the economically disadvantaged, low-income , and women suffering from prejudice. Service provision is focused on individual wellbeing, and their families to ensure that other social support systems can step in also to lend a helping hand. To illustrate some basic aspects of needs, the following statistics show a general picture of the city population and the target groups.