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Administrative Benchmarks

A. Universality:

To serve all residents with equity and respect, providing timely assistance to all service users

B. Comprehensiveness:

To design and provide services that meet each client's special financial, social, psychological demands

C. Community Orientation:

To provide diversified services on a community basis

D. Efficiency:

To provide quality, cost-effective services

E. Coordination:

To build service networks based on residents' needs and uniqueness.

F. Partnership:

To encourage the participation of informal sector (family, neighbors and friends), non-profit sector (associations, religious groups, foundations), and the market sector in the quality provision of social services

G. Empowerment:

To improve residents' knowledge and understanding in welfare rights, to upgrade their problem-solving skills, and to strengthen their power to exercise civil rights