Administrative Benchmarks
A. Universality: To serve all residents with equity and respect, providing timely assistance to all service users B. Comprehensiveness: To design and provide services that meet each client's special financial, social, psychological demands C. Community Orientation: To provide diversified services on a community basis D. Efficiency: To provide quality, cost-effective services E. Coordination: To build service networks based on residents' needs and uniqueness. F. Partnership: To encourage the participation of informal sector (family, neighbors and friends), non-profit sector (associations, religious groups, foundations), and the market sector in the quality provision of social services G. Empowerment: To improve residents' knowledge and understanding in welfare rights, to upgrade their problem-solving skills, and to strengthen their power to exercise civil rights